Frequently Asked Questions

 At InstaCookie, some of our products may contain nuts or be made in a facility that also processes nuts. We take food allergies very seriously and strive to provide accurate information about the ingredients in our products. If you have a specific allergy concern, please contact our customer service team and we will do our best to accommodate your needs. 

 Yes, we offer delivery for all of our products. Shipping costs vary depending on your location and the size of your order. 

 A: Absolutely! We offer a wide range of customization options, including different shapes and sizes for our cookies and macaroons. You can also add your own logo or image to your order. 

Due to the custom nature of our products, we are unable to offer refunds once an order has been processed and production has commenced. However, we understand that situations can arise, and we are committed to working with our clients to find a satisfactory solution. In certain circumstances, we may offer a credit for future services. Each case is reviewed individually to ensure fairness and customer satisfaction. Please reach out to us directly to discuss any concerns regarding your order.